General information

1. The owner of this online store Ostroszowicka Fabryka Mebli Jozef Suchorzewski, hereinafter referred to as OFM.
2. The online store operates at the home page web address www.ofmmeble.pl
3. Mailing address for shipping or returns of purchased goods by courier: ul. Jodłownicka 4, 58-262 Ostroszowice. Address to which you can personally return or pick up the ordered goods: ul. Jodłownicka 4, 58-262 Ostroszowice.
4. The store operates and fulfills orders only on the territory of Poland and within its borders.
5. Please send trade offers, orders, questions to the mailing address of the owner of the online store, or to the e-mail address included on the home page of the online store.

Definitions

1. Store – online store operated at www.ofmmeble.pl
2. Seller – Ostroszowicka Fabryka Mebli Józef Suchorzewski, ul. Jodłownicka 4, NIP: 884-000-48-37, REGON: 005838179, KRS:
3. Customer (Orderer, Buyer) – a natural person with legal capacity, a legal person, an organizational unit without legal personality, to which separate regulations grant legal capacity, making an Order or registering on the Store’s website.
4. Consumer – a natural person making a legal transaction not directly related to his/her economic or professional activity.
5. Goods – products, detailed descriptions of which are provided on the Store’s website and constitute an offer presented on the Store’s website and specified .
6. Orders – offers to purchase Goods placed by Customers through the Store.
7. Cookies – auxiliary text files stored on the Customer’s computer, containing information related to the use of the Store. In particular, they relate to session identification, which in turn contains encoded login information, personal site operation settings, goods added to the shopping cart, sorting settings, last viewed goods. The store defines the privacy policy related to the use of cookies in the document “Cookie Privacy Policy” available on the store’s website.
8. Sales contract – a contract for the sale of goods within the meaning of the Act of April 23, 1964. Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended – hereinafter: the Civil Code), concluded using the Store’s website between the Seller and the Customer.
9. Working days – weekdays from Monday to Friday, excluding public holidays.
10. Regulations – these rules and regulations.

Store offer

1. Information about goods presented on the pages of the Store does not constitute a commercial offer within the meaning of art. 66 § 1 of the Civil Code or Art. 543 of the Civil Code, while they constitute an invitation to tender by the Contracting Authorities.
2. Through this store, the company Ostroszowicka Fabryka Mebli Jozef Suchorzewski conducts mail-order sales of furniture, the description of which can be found on the store’s website.
3. The goods presented on the store’s website are only a proposal for furniture arrangement.
4. The prices of products listed on the above website are gross prices (including VAT) expressed in Polish zloty.
5. The cost of transportation should be added to each purchased goods. The price list of delivery costs for the ordered goods can be found on the store’s website.
6. Product photos are the exclusive copyright of Ostroszowicka Fabryka Mebli. Any copying and distribution of them is prohibited. Photos may differ slightly from the original products.

Placing orders

1. Orders can be placed:

a). Via the Internet, by filling out the order form, located on the store’s website. Orders in this form can be placed 24 hours a day, 7 days a week;

b). Via e-mail, by sending your order to: e-mail: sklep@ofmmeble.pl. Orders in this form can be placed 24 hours a day, 7 days a week;

c). By phone at tel. +48 787 980 070. Orders in this form can be placed on business days, from 9:00 am to 4:00 pm.

2. The condition for the order to be considered effective and valid in the manner specified in § 4 par. 1 pt. 1 a of the Terms and Conditions is to correctly fill in all fields of the form located on the store’s website, press the button located below the order form and successfully register on the store’s website.
3. The condition for the order to be considered effective and valid in the manner specified in § 4 par. 1 pt. 1 b,c,d is to provide in the body of the order: the first and last name of the Buyer-Orderer; the Buyer-Orderer’s exact address; the Buyer-Orderer’s e-mail address; the Buyer-Orderer’s telephone number; the Buyer-Orderer’s exact delivery address, if this address differs from the Buyer-Orderer’s address.
4. During the first moment of placing an order, the Buyer, who is a consumer, is obliged to inform the Seller whether he agrees to charge the Buyer with additional costs that may arise, among other things. during the execution of the order or may be related to the modification of the order or goods.
5. In case of incorrect or incomplete filling of the order form or placing an order without the required data – the Seller considers that the order has not been placed correctly and is not obliged to execute it.
6. If a delivery address other than that of the Buyer-orderer is given, the other delivery address must be clearly indicated in the body of the order by writing it in capital letters.
7. In the event of a change in the Buyer’s or Orderer’s data, in particular his address or delivery address, he is obliged to immediately inform the Seller in the manner specified in these Regulations, and in particular by sending an e-mail to: sklep@ofmmeble.pl.
8. The execution of the order shall commence upon receipt of complete and proper data of the Buyer specified in § 4 par. 2 pts. and if you choose to pay by bank transfer, credit card or fast transfer after the full payment for your order has been credited.
9. Personal data provided by Buyers and Orderers of goods in the seller’s store are subject to protection in accordance with the provisions of the Law on Personal Data Protection. The seller undertakes to use the data provided only for the purpose of processing the order, and also undertakes not to use it for other purposes, in particular marketing purposes.
10. In the case of telephone contact between the Ordering Party and the Seller, regarding the contract to be concluded, the Seller shall not charge the Ordering Party any additional fees related to telephone calls.
11. The Seller, will provide the Buyer, who is a consumer, with all information on the characteristics and type of goods, as well as on how to conclude the transaction, complaints about the goods and rights to withdraw from the contract, in hard copy, and with the consent of that Buyer on another durable medium.
12. The purchaser, by deciding to conclude a sales contract, accepts the fact that:

a). Due to the manufacturing process and the characteristics of the materials used, different products purchased at the same time and in the same color may differ noticeably in their color, as well as their texture and the number of knots. The color of the delivered furniture may differ from the color shown in the color swatch available on the product site not only due to the previously indicated reasons but also due to differences in the operation of the matrices of the devices used to display the image.

b). Products can be a source of intense odor emitted by the materials used in production. All chemical products used to make the products have the appropriate certificates and approvals, confirming their safety for both children’s and adults’ health.

c). The operation of elements designed to move during operation can be clearly heard. The intensity of the sound produced by wooden elements rubbing against each other can also depend on their load, the humidity of the room and the temperature.

13. Due to the fact that the purchaser who is a consumer will be entitled to withdraw from the contract without giving any reason under the rules provided by the generally applicable legislation (and the rules of the online store Ostroszowicka Fabryka Mebli), within 14 days from the date of taking possession of the item, please examine the product during this period in terms of how the product corresponds to your individual preferences.
14. After the final placement of the order, the Seller, will provide the Buyer, who is a consumer, with the document of the concluded agreement or confirmation of its conclusion, in writing, and with the consent of such Buyer on another permanent medium.
15. In the case of an order by the Buyer for a product that is realized on the Buyer’s individual order and not on regular sale, the Buyer is obliged to pay the Seller an amount equal to 50% of the order value for the realization of the order. The seller is obliged to indicate to the buyer the lead time of the order. If the order is completed within the period indicated by the Seller, the amount paid shall be credited towards payment for the entire order.
16. The buyer, who is a consumer, forfeits the right to withdraw from the order, referred to in paragraph. 15.
17. In the event of the Seller’s inability to fulfill the order within the prescribed period, the amount paid by the Buyer shall be fully refunded to the Buyer. In cases other than those described in paragraph. 16 and pt. 17 sentence. 1 amount is not refundable.

Shipping and delivery of goods

1. The seller fulfills orders on business days. The Seller does not process Orders on public holidays in accordance with applicable laws.
2. The Seller, undertakes to provide the Buyer with items without defects, and also undertakes to comply with the rules of the Code of Good Practices, the full text of which is included in the Act of August 23, 2007 on counteracting unfair market practices.
3. The ordered goods will be forwarded to the courier company for shipment . Shipping is carried out on working days from Monday to Friday. The time it takes the courier company to deliver the goods is 1 or 3 working days. Parcel delivery hours of 9:00-22:00 depend on the region of the country, and the ability of the courier to deliver the parcel. In occasional cases, beyond the Seller’s control, the purchased goods may be delivered 1 or 2 days late.
4. Pickup of goods at the store in 58-262 Ostroszowice, ul. Jodłownicka 4. Collection of goods is possible after prior telephone contact.
5. Delivery by our transportation is possible within the area marked on our map. The cost of delivery is determined based on the zones listed on the map. The service includes the delivery of goods under the building, it does not include bringing them in.
6. In case of damage to the consignment, the customer is obliged to immediately, report this fact directly to the courier at the time of receipt and complete the damage protocol.

Payment

1. Payment for the ordered goods Buyer can make a prepayment to the Seller’s account or make payment at the courier upon receipt of the goods.
2. Payments should be made to the bank account of Santander Bank, with the number: 92 1090 2369 0000 0001 4815 8203.
3. In the title of the payment, the Buyer is required to indicate the transaction number or the goods to which the payment relates.
4. The payment operator of the fast transfer and payment card is Przelewy24.
5. Custom-made furniture requires a deposit of 50% of its value, paid up to 7 working days after the buyer places the order.

Return of goods

1. The Buyer, who is also a Consumer, may, without giving any reason, withdraw from the order placed, by submitting an appropriate statement to the Seller within 14 days, with the exceptions provided for in paragraph 4 item. 15 i 16.
2. The 14-day period specified in paragraph. 1 of this paragraph, in which the Buyer who is a Consumer may withdraw from the contract begins to run:

a). From taking possession of the item (other than the courier), which is the subject of the order, by the ordering party, who is a consumer, or a third party designated by the ordering party, in case the order is for an item;

b). From taking possession of the last item, batch or part – in case the order includes multiple items that are delivered separately, in batches or in parts – by the Ordering Party who is a consumer or a third party designated by him (other than the courier).

3. The withdrawal statement referred to in item. 1 of this paragraph, the Purchaser, who is also a consumer, may submit:

a). On the form, the model of which is provided via the link below;

b). Through electronic means, by submitting a corresponding statement on the Seller’s website;

c). By filling out an active online form on the Seller’s website.

4. The seller declares that the official and only site of the store is the address specified in § 1 item. 2 of the Regulations, and the e-mail address to which statements should be directed is: sklep@ofmmeble.pl
5. The deadline for submitting a statement of withdrawal from the contract, is also observed if the statement was sent to the Seller, before the expiry of this period.
6. Immediately upon receipt of the declaration of withdrawal from the contract by the Buyer – who is also a consumer, the Seller shall send to the address of this Buyer a confirmation of the submission of this declaration recorded on a durable medium.
7. Seller, shall reimburse the Buyer, who is also a consumer, the shipping costs that this Buyer has incurred in connection with the shipment of the purchased goods, in an amount corresponding to the service covering the usual method of delivery of items offered by the Seller.
8. In the event of effective withdrawal from the contract by the Buyer who is also a Consumer, the contract is considered not concluded and the Consumer is released from all obligations. What the parties have managed to do is reimbursed. Return should be prompt, no later than 14 days from the day of withdrawal.
9. Within the period specified in the preceding paragraph, the Seller shall release to the Buyer the transferred amounts of money intended for the purchase of the ordered goods.
10. If the Buyer does not specify in the declaration of withdrawal from the contract the details where the funds transferred by the Buyer are to be returned, the Seller will transfer the paid funds to the account from which he received the payment.
11. Refunds of funds paid via quick transfer or payment card will be transferred to the bank account subordinated to the payment method selected in the order.
12. The buyer, who is also a consumer, shall bear only the direct costs of returning the item.
13. The buyer, who is also a consumer, is liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain the nature, characteristics and functioning of the item.
14. It is the Buyer’s responsibility to check the contents and condition of the shipment at the time of receipt, in the presence of the courier. In the event of mechanical damage caused during transport, the Buyer and the courier will write a damage report.
15. The buyer is entitled to request a free copy of the written damage report.
16. If mechanical damage is found in transit, the Buyer has the right to refuse to accept the goods, but is obliged to immediately notify the Seller of the situation.

Complaint

1. The Seller shall be liable to the Customer who is also a Consumer for non-conformity of the goods with the contract and for defects in the goods under the terms of the Act of April 23, 1964. – Civil Code, as well as the Law of May 30, 2014. On consumer rights.
2. The customer is entitled to benefit directly from the manufacturer’s warranty under the terms of the warranty document attached to each product sold and delivered. The seller provides, for all goods from the store, a warranty for a period of 24 months from the date of taking possession of the item by the buyer or a third party (other than the carrier) designated by the buyer.
3. The buyer, who is a consumer, may, at his choice, exercise his rights under the warranty provided or under the warranty for physical defects of the item. The exercise of warranty rights is independent of warranty rights.
4. The seller is liable for physical defects of the item sold to the buyer, who is a consumer, who, if such defects are found, may submit a statement of price reduction or withdrawal from the contract. At the same time, the Seller informs that the above rights of the Buyer are excluded, in case of immediate replacement of the item with a defect-free one or removal of the defect, which will not cause excessive inconvenience to the Buyer. However, the Seller’s rights indicated in the preceding sentence do not apply if the item has already been replaced or repaired by the Seller.
5. The buyer, who is a consumer, may demand removal of the defect of the thing for defect-free or replacement, unless bringing the thing into conformity with the contract in the way chosen by the buyer is impossible or would require excessive costs compared with the way proposed by the seller.
6. The Seller will respond to the content of the statement made by the Buyer in accordance with § 6 item. 4 of the Regulations, within 14 days of receipt of this statement. The absence of the Seller’s position shall be deemed to be agreement to the terms and conditions set forth in the Buyer’s statement.
7. Complaints or entitlements under the warranty of the purchased goods must be reported:

a). Through postal correspondence sent to the company’s address 58-262 Ostroszowice, ul. Jodłownicka 4;

b). Via e-mail, sent to: sklep@ofmmeble.pl;

c). By phone at 787 980 070 – number available on weekdays, from 8:00 am to 4:00 pm.

8. The seller will respond to the complaint within 14 calendar days. Damage caused by improper or incompatible use is not subject to complaint.
9. The recommended sample complaint form is available on the store’s website, however, the Seller will recognize any complaint made in writing.
10. In the complaint, you should indicate, in particular, the identity of the Buyer, the details of the purchased goods, what the non-conformity of the goods with the contract is, and specify your request and the expected action to be taken by the Seller.
11. The response to the complaint will be sent in writing to the postal address indicated by the Buyer.
12. In the case of buyers who are consumers, the costs associated with a recognized complaint shall be borne by the seller.
13. Complaints filed by Customers who are not consumers will be considered in accordance with the provisions of the Civil Code on warranty for defects, unless the following provisions provide otherwise.
14. In the case of non-consumer buyers, the cost of shipping containing the advertised goods shall be paid in full by the returning party. He is also responsible for properly packing the returned goods in a way that protects them from damage in transit. If the complaint is accepted by the Seller, the cost of shipping will be refunded to the Buyer.

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Fulfillment of orders within the European Union

1. The seller carries out special orders for foreign delivery of goods, throughout the European Union.
2. In order to fulfill an order within the European Union, the Buyer should place a special order, which is individually implemented on a cooperative basis between the Seller and the Buyer.
3. Order for delivery of goods within the European Union should be placed by phone at: +48 787 980 070
4. Order within the European Union shall be carried out in accordance with the provisions of Polish law, provided that they do not conflict with the provisions of European Union law. In the event of a conflict between Polish law and EU law, the provisions of EU law shall prevail.

Processing of personal data

According to Art. 13 para. 1 and paragraph. 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (RODO), the Seller informs that:

The administrator of the customer’s personal data is Ostroszowicka Fabryka Mebli Jozef Suchorzewski.

The processing of the Customer’s personal data will be carried out for the purpose of carrying out online sales of only individualized goods through an organized Store via the Internet, i.e. website www.ofmmeble.pl

The customer’s personal data will be stored for a period of 3 years from the date the customer places an order in the online store.

The customer has the right to access the content of his personal data, the right to rectification, deletion, as well as the right to limit its processing, the right to data portability, the right to object to the processing of personal data.

The customer has the right to lodge a complaint with a supervisory authority if, in his opinion, the processing of his personal data violates the provisions of the EU RODO Regulation.

Provision of personal data by the customer is a condition for entering into a sales contract through the online store located at www.ofmmeble.pl. Failure to provide personal data will result in the inability to conclude a sales contract through the online store.

We would like to inform you that your personal data will not be transferred to any data recipients.

Customer’s personal data may be processed by automated means and may be profiled.

Final provisions

1. In all matters not covered by these Regulations, the provisions of Polish law shall apply, i.e. Law of April 23, 1964. Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended); Law of July 27, 2002. On specific terms and conditions of consumer sales and amendments to the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended); the Act of March 2, 2000. On the protection of certain consumer rights and liability for damage caused by dangerous products (Journal of Laws of 2000 No. 22 item 271, as amended).
2. Use of the Seller’s online store implies reading and acceptance of the Terms and Conditions.
3. The court of competent jurisdiction for the resolution of disputes arising from the use of the Shop by Buyers, in particular orders placed through it and their implementation, is the court of competent jurisdiction for the registered office of the Seller, except for cases in which the Buyer is also a Consumer.
4. The owner of the store – Ostroszowicka Fabryka Mebli, reserves the right to change the Regulations. Changes to the regulations will not result in violation of the acquired rights of customers using the store.
5. Buyers who have already placed orders will be notified of the changes to the Terms and Conditions by email, with the right to terminate the contract for electronic services within 14 days from the date of notification of the change. Amendments to the Regulations shall become effective upon the expiration of the notice period.
6. The provisions of these Regulations are not intended to exclude or limit any of the rights of consumers under the mandatory provisions of law – any possible doubt shall be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Rules and Regulations and the aforementioned regulations, these regulations shall prevail.
7. All trademarks, industrial designs and other components protected by copyright or industrial property rights, posted on www.ofmmeble.pl are used for informational purposes only and belong to their owners, in particular to Ostroszowicka Fabryka Mebli Jozef Suchorzewski.
8. The provisions of these Regulations, are effective as of 20.02.2024.